Bug tracking is a very important part of developing and updating software. FogBugz is an application that helps development companies and professionals organize their bug removal process. User can create tasks, monitor customer requests, predict release dates and collaborate on specs. The application includes built in wikis and the ability to respond to customer emails quickly. Release dates can even be determined using an evidence-based scheduling system. Autosort, reporting, case histories and more help developers get all the information they need to take care of bug issues. FogBugz also offers customization features and plug ins to give users more convenience.
FogBugz was launched in November of 2000 by its creators, Fog Creek Software. Fog Creek Software was founded by Michael Pryor and Joel Spolsky in 2000. Based out of New York City, the team includes around 40 individuals with Pryor as company president and Spolsky as chairman of the board. Spolsky has also earned recognition for another project, a software development website named Joel On Software. Along with FogBugz, Fog Creek Software also offers a second product called Fog Creek Copilot. Copilot is a remote assistance application.
FogBugz stands out because of the many things it is capable of. The application handles just about anything a user could need to do when monitoring and correcting bug issues. There are basic features, such as email capabilities, task organization and scheduling. The application also includes handy plug ins and Kiln integration. A convenient screenshot tool allows users to capture screenshots easily and attach them to a bug report. FogBugz’ SnapaBug tool users a visual customer support approach to make it easier for users to accept bug screenshots through their website.
FogBugz welcomes visitors with a playful kiwi bird and bug logo. The site is well organized, just like the application interface. The style hints at fun personality, with colorful icons such as ladybugs, fruit and more. FogBugz seems focused on making the bug submission process easier for all involved, which shows through in the easy to use interface.
New users can join FogBugz by clicking the tan “Start a Free Trial” button at the top, right hand corner of the website (or the matching button along the bottom, left side of the site). The registration form asks the user to choose their desired FogBugz URL. Next, the user must provide a full name, email address, password, company or organization name and time zone. A phone number field is present but optional. The bottom of the form asks the user to check the terms of service acceptance box to continue. A second box is automatically checked to sign the user up for the Fog Creek Newsletter. This must be manually unchecked to opt out.
FogBugz offers two main membership types: FogBugz On Demand and the Fog Creek Development Bundle. Each is divided into four options: small team, medium team, large team and unlimited. Under the On Demand option, the small team allows up to 23 users for around $25 per month, medium upgrades to 24 to 150 users for around $600 a month and the large team includes up to 1,000 users for about $1,000 per month. The unlimited option costs around $2,500 per month. The Fog Creek Development Bundle includes Kiln integration, a distributed version control system based on Mercurial, large binary file support and electrified DAG along with other features. The small team costs around $30 per month, medium costs around $720 per month, large is around $1,200 per month and unlimited costs around $3,000 per month. FogBugz licenses can also be purchased for servers.
FogBugz is a helpful tool for anyone who handles bug reporting. There are numerous pricing options that cater to various size businesses. The application can handle a number of tasks and even streamlines the bug submission process for all involved.